All About First Aid

About Us

All About First Aid provides quality, professional training from experience.

All About First Aid is proud to be a local Townsville company. Started in 2005 by local couple, Mark and Jackie Male, who have over 30 years experience in emergency services and rescue.

Both Mark and Jackie are registered Paramedics who have been fortunate to work with many companies, sporting clubs and sites in the Townsville and surrounding areas.

If you want to buy a certificate... then find the cheapest.
If you want to learn how to save a life... then come to the best.

Local Townsville company

We are proud to be a local Townsville company providing quality, professional training since 2005.

Face to face delivery

We can provide well rounded training from CPR and first aid to first responder as well as fire and rescue courses.

Instructors with real life experience

Our team of instructors consists of paramedics, first responders, fire fighters and rescue specialists.

Meet the Team

Mark Male

Manager Clinical Support and Education

Mark is located right here in Townsville and runs All About First Aid with his wife, Jackie. Mark’s Family has a rich 80 year history within the industry!!!

Mark was a Flight Qualified Advanced Care Paramedic with the Queensland Ambulance Service and dedicated over 17 years to quality patient care. Mark still maintains his exceptional skills through Advanced Life Support and Pre-Hospital Trauma Life Support qualifications.

He has been awarded Assistant Commissioner Commendations for his actions during a rescue and for his outstanding dedication and commitment to patient care.

Mark is born and bred in North Queensland and has a passion for helping the community through providing quality first aid training and emergency response to the people of North Queensland.

Jackie Male

Office Manager and Trainer

Jackie is also located here in Townsville and started All About First Aid with her husband Mark in July 2005.

As an Advanced Care Paramedic with the Queensland Ambulance Service, Jackie put in years of dedication to serving the communities of Ayr and Townsville.

Jackie also spent nearly 5 years as the Health and Wellbeing Advisor for Ergon Energy, looking after over 3000 staff and contractors state wide before coming back into their expanding business.

She now continues her commitment to quality health services through providing quality first aid training and Paramedic support to North Queensland companies and events.

Frances Chappell


Frances is currently located in Home Hill and joined the team in 2010.  All up Frances has had 31 years’ experience in the industry with roles varying from Remote First Aid Nurse to On Road Paramedic to working in aged care – yep, she’s done it all!

Not only can Frances be found teaching first aid in the Ayr / Home Hill area, she also does medical standby at sporting events such as rodeo’s, camp drafts and motor cross events.

In 2001, Frances received a Certificate of Appreciation from the Queensland Ambulance Service for Outstanding Personal Dedication to the Community as well as a Star Care Award for Excellence as Honorary Ambulance Officer of the Year 2007.

Frances is highly dedicated to her community and her role as a First Aid Instructor and we are proud to have her on board.

Mark Chester


Mark joined the All About First Aid team in 2015 as a part-time trainer in Townsville and brings with him an extensive background in emergency management and fire and rescue.

He is one of a select few who hold a certificate in public safety and we are proud to have him on board to add a specialist fire and rescue arm to our company.

Mark is enthusiastic about helping people to learn the essentials of first aid and rescue.

Darrin Male


Darrin was a highly regarded Senior firefighter with the Queensland Fire and Rescue Service for nearly 20 years.  His dedication to the community also saw him take on the role of public liaison and Station Officer.

Darrin is currently a fire and rescue consultant and part time trainer for All About First Aid and we welcome his knowledge, expertise, experience and professionalism.

All About First Aid Pty Ltd is NOT a Registered Training Organisation and operates under partnership agreements with Lifelong Learning Press Pty Ltd (RTO 51054) and Qld Training & Development (RTO 32238)